It is therefore easy to understand why

Hyundai USA strives to respond quickly to inquiries, complaints and even negative comments posted on social media. In this example, the poster seems to  It is therefore  be making a general comment about the quality of Hyundai cars and not so much as mentioning the specific problem he needs help with, but the brand still goes out of their way to help him and solve the problem. Tip: Read our Hyundai customer story and learn how they’re using Meltwater’s social media listening suite to better understand what consumers expect from electric cars. Western Union Western Union Customer Service example Western Union is one of the world’s most used money transfer providers, and millions of people rely on Western Union to send money to friends and family anywhere in the world.

This is an important service and the

Company’s customers trust it to work perfectly every time. When customers encounter difficulties with the service, they need to know that they will receive fast and reliable support from Western Union. The company offers comprehensive customer  Hong-Kong Mobile Number Database service on social media and responds to all inquiries and complaints, whether they concern specific questions the customer needs or more general comments about the operation of the service. Tip: Read our Western Union customer story to learn how Meltwater helps a business understand not only the results of their social media messages, but also their impact. Kellogg’s Kellogg’s Customer Service example Every morning, millions of people around the world start their day with Kellogg’s breakfast cereal, but sometimes customers are a little disappointed.

Maybe their cereal isn’t up to the

High standards expected from Kellogg’s, or maybe they’re just having a hard time finding their favorite product. Whatever the case may be, the brand is always on top of social media customer service and ensures that customers get answers to their  Estonia Phone Number questions and problems are resolved professionally. For a brand like Kellogg’s, it’s unlikely that many of the issues raised on social channels are urgent or even particularly important, but the company does understand the importance of keeping customers happy. By demonstrating a commitment to social media customer service, Kellogg’s protects its brand reputation. Tip: Read our Kellogg’s customer story and learn how a company uses Meltwater to access deeper data that helps drive business success and exceed normal KPIs.