After shutting down Salesforce Social Studio

Meltwater’s social mia listening solution . Explore and social mia management tool Engage are ideal for customer service, desig to help  . After shutting  you identify and respond to customer comments on social mia, no matter the size of your organization. Meltwater is a good option if you want the tool to easily integrate with . Salesforce so that customer inquiries present on social mia channels can be effortlessly.  Synchroniz with the customer service application you use. We’ve gathe some social mia customer service heroes below to highlight the challenges they face and the answers: Domino’s Pizza Hyundai USA . Western Union Kellogg’s Vans Coca-Cola W Hotels Mailchimp Air France Puma Domino’s Pizza Dominos Pizza Customer Service Example on Twitter Domino’s Pizza is one of the world’s of the most famous fast food brands, and millions of hungry customers order pizzas for delivery every day of the year.

So it’s no surprise that the company’s social

Mia channels are bombard with questions and complaints, because in operations of this scale it is inevitable that a small proportion of deliveries  After shutting  will not meet customer expectations. The company clearly considers social mia as an  Taiwan Mobile Number Database important customer service channel, and every inquiry is answer and problems are tri to be solv. Each message is answer clearly and the customer is told the best next step, whether it’s a more detail discussion in a private message or going to the company’s complaint handling system. The customer is given the name of the representative handling their question so that they can see the level of responsibility and a reference number that allows the case to be track accurately throughout the handling process.

Read our Domino’s customer stories and

Learn how they use Meltwater to improve their social mia operations. Hyundai USA Hyundai Customer Service example South Korean car brand Hyundai is the next customer service example on our list. The company is the world’s third largest car manufacturer in terms of production volume, and it sells its vehicles in almost every country in the world. Cars are a  France Phone Number big chunk of money for most consumers and are often the most expensive purchase people make besides buying a home. Buying a car is therefore a topic that consumers not only research in great detail, but also have strong opinions on the subject. Customers sharing negative comments and experiences about a brand on its social mia channels can have a huge impact on a brand’s sales, as no one wants to risk spending tens of thousands of dollars on a vehicle with a bad reputation.