Vans is a sneaker company with a huge

Vans Vans social media customer service example Not all social media customer service examples are about responding to complaints and negativity, sometimes your brand just has a lot of fans with a lot of feedback.  cult following, and its fans love to share  Vans is a  their thoughts on the latest models on the company’s social media channels. Vans is very good at telling its fans that it listens to their ideas and feedback, and if you check out the brand’s social channels, you’ll see that it’s quick to respond to any questions. Read our Vans customer story and learn how Meltwater helps the sneaker company support the successful execution of events, create connections with influencers, produce reports and measure ROI.

Coca-Cola Coca Cola social media customer

Service example There are no bigger brands than Coca-Cola, and the company’s social media audience is the largest in the world. While this is a great  New Zealand Mobile Number Database  place for any B2C brand, it comes with its own set of challenges, namely the sheer volume of inquiries ans is a and complaints that are sent to a company’s own social channels every single day. Coca-Cola is responding to this challenge admirably, effectively responding to all queries on its wide range of international social media channels, showing its customers that it cares about their problems and concerns. In this case, we see an example of the company effectively directing the customer to an online source that provides more information about the problem the customer has encountered.

It would have been easy for Coca Cola to

Simply ignore this complaint as it does not ask for immediate support, but instead the brand shows that it listens to its customers and takes their  Tunisia Phone Number concerns seriously. This is one of the reasons why it is such a strong brand. Tip: Read our Coca-Cola customer story and learn how they use Meltwater for brand monitoring, structuring internal and external communications to stakeholders, and reputation management. W Hotels W Hotels social customer service example For luxury hotel brands like W London, it is important to maintain a reputation for impeccable service quality, as it is the core of the service they offer to their customers.